The Assistant Manager (ASM) is responsible for all aspects of managing the business in conjunction with the Store Manager. In the absence of a Store Manager it is the responsibility of the Assistant Manager to oversee all aspects of the business. The Assistant Manager demonstrates the ability to meet individual sales and metric goals; drive profitable top-line sales growth; coaches store associates to achieve sales goals; consistently provides customers with an exceptional shopping experience; and is responsible for managing the operational execution of the store. The Assistant Manager should have experience in assessing, recruiting and screening talent.
The Assistant Manager will generally be scheduled a minimum of 35 hours per week. At times the ASM may be schedule up to 40 hours per week and overtime may be required based on the needs of the business. Overtime is defined as hours worked over 40 or in some states hours worked over 8 in a day. Any overtime worked must be approved by the Store Manager and District Manager.
ASM COMPETENCIES AND SKILLS
The Assistant Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill-set that is required of an Assistant Manager to be successful in their role. Competencies include, but are not limited to:
People: Optimizes talent by developing direct reports and retaining top talent individuals. Influences people through effective communication. Drives engagement and motivates people. The ASM can influence people through persuasion, directing and delegation of tasks..
Results: Stays focused on performance. The ASM drives results and ensures accountability to those results. The ASM is action oriented and resourceful.
Thought: Shows that they understand the business through a strong customer focus and financial acumen. The ASM is capable of making complex decisions. When making complex decisions the ASM plans, sets priorities, and uses a strong decision quality.
Self: Remains flexible and adaptable and can manage ambiguity. The ASM is resilient and maintains composure in all situations.
The Assistant Manager may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.
- Provide and ensure legendary customer experiences consistently
- Implement company strategies
- Establish Customer Satisfaction
- Coach, Develop and maximize the success of all associates
- Drives expectations and ensures accountability
- Maximize sales potential by coaching associates behaviors on the sales floor and in the back room
- Support team building activities
- Recruit, hire and staff
- Train associate team
- Retain top talent
- Analyze business and create action plans
- Ensure team communication
- Execute company policies/practices
- Drive merchandise flow
- Drive visual standards and a positive in-store experience
- Manage controllable expenses
- Maintain Lucky Brand Policies and Procedures
- Protect Store Assets
- Minimum of (2) two years of specialty, luxury goods or a comparable retail environment
- Prior sales management experience
- Demonstrated ability to achieve individual selling goals and metrics
- Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team-environment
- Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
- Exceptional interpersonal, communication and customer service skills
- Ability to identify top talent and train/develop/retain great people.
- Proficient in windows-based software such as Excel, Word and Outlook
- Ability to work a flex schedule (which includes nights, weekend and holiday availability)
- Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
- Ability to climb step stools and ladders
- Ability to stand/walk for long periods at a time
- Possess manual dexterity and hand-eye coordination
- Ability to travel to other store locations (if needed) and attend district meetings
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasional involve stooping, kneeling, crouching
- Ability to work as part of a team
- Ability to effectively communicate with customers, peers and management